Take control of your disrepair claims, reduce legal risk, and achieve substantial cost savings with our Disrepair Strategy and Support Service for housing associations
By working closely with your teams, we review, streamline, and strengthen your internal processes - ensuring disrepair claims are managed consistently, confidently, and cost-effectively across your organisation.
This service delivers more than process improvement - it is a strategic investment in cutting costs, reducing risk, and embedding a culture of proactive and accountable disrepair management
Significant reduction in compensation and legal costs
We help cut the amount paid to claimants and reduce your reliance on costly external solicitors, by improving early-stage handling and internal capacity.
Improved processes and organisational accountability
We map and refine your internal systems for managing disrepair claims, introducing clear ownership, escalation routes, and defensible decision-making throughout.
Greater control and transparency over legal spend
We clarify how and when solicitors are instructed, ensuring your organisation only pays for necessary, value-adding legal work - with full visibility over costs.
Reduced risk of legal action
Our approach ensures compliance with legal protocols, better record-keeping, and faster responses to tenant concerns - all of which reduce exposure to litigation.
Staff training in legal and practical essentials
We educate relevant staff on the root causes of disrepair claims and their role in preventing them, improving confidence and responsiveness at every level.
Development of in-house capability to defend claims
Where appropriate, we train selected staff to manage and defend certain categories of disrepair claims internally - delivering long-term savings on solicitors fees.